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When mail sent to a customer has been returned as undeliverable with a forwarding address, attempts to contact the customer to confirm the new address provided by USPS must be made. When no forwarding address is provided, the customer has not reported a change of address and cannot be located; AHCCCS Medical Assistance (MA) benefits are stopped for the following month.
When the customer contacts the Benefits and Eligibility Specialist before the date the MA benefits stop, the customer’s benefits are reinstated with no loss of coverage. Reinstate eligibility without requiring a new application for MAGI-based customers whose coverage is terminated for failure to return their renewal forms or necessary information if the individual’s renewal form or information is returned within 90 days after coverage is terminated.
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Term |
Definition |
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Loss of Contact |
When a person cannot be located. Mail sent to that person is returned as undeliverable. |
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Returned Mail |
Mail that is returned by the post office as undeliverable with no forwarding address. |
Mail that is returned as undeliverable with no forwarding address.
This applies to all programs.
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Program |
Legal Authorities |
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All Programs except KidsCare |
42 CFR 431.213(d) 42 CFR 435.403 42 CFR 435.916 |
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KidsCare |
42 CFR 457.343 |