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When a customer does not speak or understand English, the customer may provide their own interpreter or have AHCCCS provide an interpreter. A customer is not required to accept use of an interpreter provided by the agency.
AHCCCS offers:
Oral language or sign language interpretation services.
Translation of written material, as needed.
Even if the customer initially provides their own interpreter, the customer may later choose to have the agency provide an interpreter.
Most letters and agency forms are readily available in English and Spanish. A customer may request a notice or form in a different language by calling 1-855-432-7587.
See How to Obtain Interpreter or Translation Services for details.
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Legal Authorities |
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42 CFR 438.10 |