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Program |
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Staff must take all reasonable steps to follow privacy policies and safeguard confidential information in any form, including the following:
In HEAPlus case notes, do not include any information about a person's “Personal Health Information” (including any medical diagnosis, health care services received, or health care payment). Financial account numbers should be shortened to the last 4 digits.
NOTE If you include or discover this information in case notes, send an email to Eligibility System Support dms-ess@azahcccs.gov (AHCCCS) or FAA Systems Helpdesk faasystemshelpdesk@azdes.gov (DES) requesting that it be removed.
Store all files and documents in secure locations;
When storing customer information on network drives, limit access to only those staff that need it for official purposes;
Shred files and documents when no longer needed;
Place confidential documents in labeled shred containers;
Escort customers and members of the public when in non-public areas of AHCCCS facilities;
Keep unauthorized people from viewing confidential information on computer screens or paper documents;
Do not take documentation containing PHI out of the office without permission, including thumbdrives, compact disks, etc;
Avoid talking about confidential information where the information may overheard.