B Confidentiality and the Interview

B Confidentiality and the Interview

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B Confidentiality and the Interview

Program	Manual Section
All Programs	MA1602

Procedures

Conduct interviews in a private area when possible. When a private location is not available, follow the instructions below:

If the interview is conducted in…	Then…
A shared hospital room or nursing home room	Explain to the person being interviewed the right to a confidential interview, and Reschedule the interview if requested by the customer or representative.
An open office or interview room	Close the door unless the person being interviewed asks that it be left open. NOTE If the person being interviewed requests that the door be left open, treat the room as a public location.
A public location, at the customer’s or representative’s request	Explain that it may not be possible to maintain confidentiality because of the public location; and Inform the person being interviewed that it may be necessary to speak in low tones to avoid others hearing the interview.

When interviewing, protect confidential information by doing the following:

Do not leave any other person’s documents where the person being interviewed can see them;
Turn your computer screen to keep others from seeing confidential information that does not belong to them.; and
When information belonging to someone else appears on documents in the customer’s case file, do not allow the person being interviewed to view that information.