Program |
Manual Section |
ALTCS |
Step |
Action |
1 |
Document the case notes with the agent's statement on the customer's sole ownership of the asset. |
2 |
Send an RFI for proof of the corrected title showing sole ownership by the ward. NOTE This may not always be legally possible. For example, the agent purchased an insurance policy with the ward's funds. The policy is titled to the agent, but the agent signed over ownership of the insurance policy to a mortuary to fund a pre-need burial contract for the ward. It is legally impossible for the agent to change the title of the insurance policy. Proof that the policy has been irrevocably assigned to fund the burial contract for the ward and the agent's statement will satisfy the titling requirement. Treat the asset as the ward’s |
4 |
Treat the asset as belonging to the ward during the time allowed to correct the title. |
5 |
If proof of the corrected title is needed, but not provided, treat the asset as a transfer to the agent as of the day after the RFI due date. See Chapter 900 - Transfers. |
Step |
Action |
1 |
Document the case notes with the agent's statement. |
2 |
Send an RFI asking for proof of:
|
4 |
Was any proof provided?
|
5 |
Review the proof provided:
|
6 |
Was proof provided that the title has been corrected to show the ward’s actual ownership interest?
|
NOTE If the customer or conservator says that the funds in a Conservatorship account are not an available resource, or the conservatorship was set up in another state, and a Policy Clarification Request is needed, attach the following documents:
A copy of the court order establishing the conservatorship and the account;
Account records showing withdrawals, deposits and balances since the date the account was opened or the last 60 months, whichever is later;
Any applications or petitions for withdrawal of funds; and
A written statement from the conservator explaining the account activity, how funds were used and why the funds should not be counted as a resource.