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Program |
Manual Section |
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ALTCS |
Take the following steps to process a financial account rebuttal:
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Step |
Action |
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1 |
A Financial Account Ownership Form (DE-117), must be completed and mailed out to each account owner. |
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2 |
Did the customer and each account owner sign and complete a Financial Account Ownership Form (DE-117)?
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3 |
Was the following information provided?
NOTE If the customer’s name is unable to be removed from the account, submit a PCR to the Office of Eligibility Policy (OEP). |
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4 |
The customer has provided all proof needed to rebut the financial account. Remove the financial account from HEAplus and continue to process the case. NOTE If the account rebuttal needs to be reviewed by OEP, submit a PCR. |