F Customers Requesting Letters in an Alternative Format

 

Policy

Customers, representatives, and legal guardians who receive letters from AHCCCS may ask to receive letters in an alternative format, such as large print. See MA1603 for additional information regarding alternative format requests.

When a customer states on a paper application that they have a visual impairment that requires an alternative format, see Processing Alternative Format Requests from a Paper Application for instructions.

 

Programs and Legal Authorities

Program

Legal Authorities

All programs

42 CFR 435.905(b)

42 CFR 435.917