E Processing Alternative Format Requests from Paper Applications

E Processing Alternative Format Requests from Paper Applications

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E Processing Alternative Format Requests from Paper Applications

Program	Manual Section
All Programs	MA1302F

Procedures

1) DE-101/DE-103

Follow the steps below to enter alternative format requests from the DE-101 or DE-103 application forms.

Step	Action
1	Did the applicant check the “Yes” box next to the question “Does the customer, authorized representative, or legal guardian have a visual impairment that requires an alternative format for printed letters?” If YES, continue to step 2. If NO, STOP. Continue with the application registration process.
2	For the person who requested an alternative format, answer “Yes” to the question “Does this person have a visual impairment that requires an alternative format for printed letters?” on the following screen or screens, as appropriate: “Person Applying”, “Main Contact for the Household”, “Authorized Representative – Details”, “Legal Guardian/Conservator – Details”
3	Additional information will appear on the page. Select the alternative format the person indicated on the application. If no option was selected, select “Other”. NOTE If “Other” is selected, you will be prompted to call a toll-free number. You do not need to call this number.
4	Click “Next”. Continue with the application registration process.

2) FA-001

Follow the steps below to enter alternative format requests from the FA-001 application form.

Step	Action
1	Did the applicant check the “Visual” box next to the statement “I have an impairment that requires the following accommodations for this application” on page 1 of the FA-001? If YES, skip to step 3. If NO, continue to step 2.
2	Did the applicant check the “Other” box and write in details about a visual impairment of any kind? If YES, continue to step 3. If NO, STOP. Continue with the application registration process. NOTE If you are not sure whether the details the customer provided refer to a visual impairment, contact your supervisor.
3	For the person who requested an alternative format, answer “Yes” to the question “Does this person have a visual impairment that requires an alternative format for printed letters?” on the following screen or screens, as appropriate: “Person Applying” “Main Contact for the Household”, “Authorized Representative – Details”, “Legal Guardian/Conservator – Details”
4	Additional information will appear on the page. Select the “Other” option. NOTE You will be prompted to call a toll-free number. You do not need to call this number.
5	Click “Next”. Continue with the application registration process.