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Every person that applies for AHCCCS Medical Assistance must receive a letter explaining the decision on their application. See MA1604 for information regarding written letters.
Generally, approval letters are automatically sent out by:
Hospital staff from subscriber organizations for HPE; and
Health-e-Arizona Plus (HEAplus) for all other programs.
When a letter generated by HEAplus appears to be incorrect, see Procedures for Manual Letters for instructions.
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Term |
Definition |
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Approval Letter |
A decision letter that notifies a customer of approval of AHCCCS Medical Assistance program eligibility. |
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Subscriber Organizations |
An organization that has signed a HEAplus subscription agreement that sets forth the terms under which the organization may have access to HEAplus. |
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Program |
Legal Authorities |
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All Programs except KidsCare and HPE |
42 CFR 435.917 |
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KidsCare |
42 CFR 457.340 |
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Hospital Presumptive Eligibility (HPE) |
AAC R9-22-1601 |