1

Does the customer have an open application? 

• If YES, continue to step 2.

• If NO, open a Report a Change (RAC) application for the month the change was reported or the month of the change, whichever is later.

2

Ask the customer for the new information which may include:

• The name and address of the insurance company;

• The name of the policy holder;

• The policy number;

• The date the customer’s coverage began or ended; and

• For ALTCS customers, information regarding premiums such as:

  • The date the customer’s premium changed;

  • The premium amount, how often it is paid and who pays it; and

  • The customer’s share of the premium if the policy covers more than one person.

3

4

Enter the information in HEAplus and process the change.